All bookings are subject to availability. Conditions apply. All rates are listed in Australian dollars (AUD), are per person, and include GST. Rates are current as of 1 July 2025 and may be subject to change without prior notice. For the most accurate and up-to-date information, please contact our bookings team on 1800 644 733.

The specific inclusions of your stay will depend on the program type and any promotional offer applied at the time of booking. For full details of what is included in your package, please refer to your official booking confirmation.

A $1000 deposit is required at the time of booking to secure your reservation. For stays longer than 1 week, a $1000 per week of stay is required. For special promotional packages, full payment may be required upfront.

Cancellation Policy

Payments

All payments, including deposits, are non-refundable unless otherwise stated within this policy.

Booking Transfers

Bookings may be transferred to another guest with prior approval from our Bookings Team and a minimum of 7 days’ notice prior to arrival.

Please note:

• A $150 name change / rebooking fee applies

• Transfers are permitted once only

• All transfers are subject to approval

Postponements

Should you need to change your retreat dates, the following conditions apply:

• A $150 postponement fee applies per person, per package

• Postponements are permitted once only

• New retreat dates must commence within 6 months of the original arrival date

• All postponed dates are subject to availability
  
  

Cancellations

The following cancellation fees apply:

• More than 14 days prior to arrival: Deposit forfeited ($500 per week booked)

• 14 to 7 days prior to arrival: 50% of the total package price

• 7 days or less prior to arrival: 100% of the total package price

• Non-arrival: 100% of the total package price

Early Departures

Guests who depart early are not eligible for refunds, credits or transfers for any unused portion of their stay.

Travel Insurance

We strongly recommend all guests obtain comprehensive travel insurance to cover unexpected changes, cancellations, illness or travel disruptions.

Unexpected Events Beyond Our Control

Living Valley is not responsible for delays, cancellations or changes caused by events outside of our reasonable control, including natural disasters, extreme weather events, government restrictions, illness outbreaks or travel disruptions.

In these circumstances, any available credits, postponements or changes will remain at the discretion of management.

We strongly recommend all guests obtain comprehensive travel insurance to cover illness, emergencies, or unforeseen events that may impact your travel plans. This includes local guests, as a retreat booking is considered a full holiday package and is subject to our standard cancellation terms.

Please note: Living Valley Springs Limited is a Registered Public Benevolent Institution (not for profit). Rates are calculated to cover costs and are subject to change without notice.

For any support and guidance with your booking, please contact our friendly bookings team, we are here to help you every step of the way: 1800 644 733, reception@livingvalley.com.au